Who do we share your personal data with? We may share your personal data within St. George and other companies in the Westpac Group, our partners and third parties some of which are located outside of Australia or the EEA.
We welcome your posts to our social media s, but we moderate content to remove inappropriate or potentially offensive comments or posts by fake s. Getting help with your banking and finances We welcome your questions and suggestions, and will answer them wherever we can.
Be mindful that our social media s are in the public domain. Information you post there is in public and may be open to opinions or responses from other participants.
Generally, the information we provide in response on social media is factual only. Sometimes we may give advice that is general in nature. To the extent that any advice is provided, it is general information only and should not be considered as a comprehensive statement on any matter and should not be relied upon as such.
We will not use social media to give you any advice that takes into your personal circumstances. Guidelines for contributing to our Social Media s These guidelines apply to anyone who would like to comment, post, tag, mention or message on our s. When sending us a Private Message or Direct Message, for security please only provide your contact details, a summary of your question, geoge a postcode or name if we request it, and we may be able to arrange a call-back.
Good social behaviour We feel all visitors to our social media s and readers sh comments contributed on our webs should feel respected and safe, so we may moderate our social media s and comment sections on our websites to remove inappropriate content. We welcome all feedback, both positive and negative, but it will sometimes be necessary to moderate content on our social media channels and in dhat comments sections of our websites.
George or our staff offensive, violent, attacking, abusive, derogatory or vilifying of others, including St. Making a complaint.
Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint on the spot. If we need some additional time to get back to you, we will let you know.
Should we be unable to resolve your concern at your georgd point of contact, we will then refer the complaint to our dedicated Customer Solutions team. Find out more As a customer of St.
. Alternatively, you can using the following contact details. Over the phone: Please call us from anywhere in Australia on 13 georgf 30 8am — 8pm 7 days.
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Over the internet: If you prefer to mail: St. If you are still unhappy.
AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms e.